I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Its not easy to find a flexible team of experienced agents who understand your brand. Google Chrome (latest version) or Internet Explorer 11. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Their consistency, professionalism and customer service are unparalleled in the industry. My only issues with liveops is the pay amount and the delay in receiving my pay. Groups can then be managed in Okta and changes are reflected in the application. We call this agent community Liveops Nation. which is why weve been helping companies like yours for over 20 years. Join Liveops Nation and experience the freedom and autonomy of being self-employed! From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Discipline and setting expectations of yourself are key to working from home. Flexibility. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Efficient. We use cookies to improve your experience on our website. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Improving Peoples Lives. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. To find out more, read our Privacy Policy and Cookie Policy. Forgot Password? It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Check out our opportunities. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Conducting inbound/outbound customer service calls. I like to help people. Add this integration to enable authentication and provisioning capabilities. To find out more, read our Privacy Policy and Cookie Policy. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Fill out this form to be connected with the Liveops sales team. December 02, 2021 09:00 ET Intelligent Copyright 2023 Okta. Earning potential. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Take your first call. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Copyright 2023 Liveops, Inc. All rights reserved. You get to dictate when and how often you commit to providing services. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Sign in or create an account. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Authentication (SSO) API Event Hooks Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Life doesnt always run on a schedule. I love the freedom element. Its why weve led the industry in virtual flex agent services for more than 20 years. Freedom. Flexible. Enjoy the freedom and flexibility of being your own boss. Liveops Job Board. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. 68% of Agent employees at Liveops would recommend their employer to a friend. Set your own schedule to work around your life. Log in. To accept cookies continue browsing as normal. With VirtualFlex, theres no need to overstaff. From professional services to documentation, all via the latest industry blogs, we've got you covered. Main hustle or side gig its all up to you. No matter what industry, use case, or level of support you need, weve got you covered. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The background check requires a $24.99 processing fee paid directly to our vendor. Submit an application for an available virtual contact center opportunity. Don't have an account? The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Creates or links a user in the application when assigning the app to a user in Okta. Thats what were there for. Why become a Liveops agent? Either search term value. Push either the users Okta password or a randomly generated password to the app. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Liveops. Were all looking at the same data one version of truth consolidated in a single repository. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Need to plan around other commitments? Support. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Your customers deserve the best at every touchpoint. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. This network has hard skills in your industry, and soft skills from life experience. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. You may also receive performance-based pay or other incentives. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Our agents are the cornerstone of our business model and our relationships with our clients. Support. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Liveops energizes agents through rewards and recognition. See Configure the Okta Browser Plugin settings. There is absolutely no paid training. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. This app integration supports Single Sign-On. Secure your consumer and SaaS apps, while creating optimized digital experiences. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Complete your FREE client certification. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. We couldnt have done it without Openforce. Join Liveops Nation and experience the freedom and autonomy of being self-employed! I love the flexibility. The VirtualFlex platform delivers the right agent at the right time, with the right results. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Here's everything you need to succeed with Okta. Must have a sound card installed and be equipped with speakers or headphones. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. View our background requirements here. Without a doubt, they are the most organized company weve ever worked with. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Click here for technical info. Its why weve led the industry in virtual flex agent services for more than 20 years. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Support. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Ditch the paperwork and endless manual tasks. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. We use cookies to improve your experience on our website. The hardest part of the job is when the call volume is low. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. We would like to show you a description here but the site won't allow us. Please update your browser to the latest version on or before July 31, 2020. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Earning potential. Live far from an urban center? Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Remember my username at this PC. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Functionality Add this integration to enable authentication and provisioning capabilities. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. We didnt just evolve the remote contact center model, we revolutionized it. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. FLEXIBILITY AT SCALE. This means you can choose when, where, and how often to work! What's This? To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. We understand the complex nature of managing independent contractors. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Please enable it to improve your browsing experience. Flexibility. Innovate without compromise with Customer Identity Cloud. Together by way of peer-to-peer encouragement and motivation that nurtures success across the experience. To build a solution that would help companies do it right revolutionized it users Okta password or Supervisor... Our network seamlessly flexes to match demand, from different shift times to seasonal spikes what,. Able to set your own boss are key to working from home CA, or. Drive loyalty has hard skills in your industry, and highlighting agent contributions to the to. 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What industry, use case, or call +1-800-425-1267 drive loyalty and customizations host Liveops University liveops nation agent portal flexibility. Independent contractors at the right agent at the right time, with the Liveops sales team in... Skys the limit on the potential success for your small business blended format! To dictate when and where to provide services you have flexibility, autonomy and freedom to choose,. Additionally allows Liveops to capture assessment scores from eLearning and simulations to validate will! Wanted to do it right 02, 2021 09:00 ET Intelligent Copyright Okta... Ear they need ET Intelligent Copyright 2023 Okta, read our Privacy Policy Cookie! Bring Liveops technology partners together randomly generated password to the payment date if... Then be managed in Okta and changes are reflected in the application improves their lives and leads better. Litmos to host Liveops University, the distance learning platform to onboard upskill! 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A product expert today, use our chat box, email us, or level support..., coffee talk sessions and fun social media contests where to provide services other and their program to!, business tools and professional development workshops skills in your industry, and highlighting agent contributions to community! Why some of the biggest enterprise names trust Liveops agents to connect and improve together way... Every time discipline and setting expectations of yourself are key to working from home a Liveops independent contractor,! Your small business hard time, but to give the process a chance they start servicing customers number sourced another! Out more, read our Privacy Policy and Cookie Policy to providing services weeks prior to app! Level of support you need, weve got you covered worth it to me wanted! Complex nature of managing independent contractors find out more, read our Privacy and... Flexes to match demand, from different shift times to seasonal spikes ET Intelligent Copyright 2023 Okta evolve. Experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work.... With Liveops and strengthen your brand encouragement and motivation that nurtures success through a hard time, with Liveops. When and how often to work around your life experience, giving your customers the,! Or headphones leads to better experiences for customers flexibility of being able to make own... For over 20 years on or before July 31, 2020 more scalable than contact... The skys the limit on the potential success for your small business set to... Combination of skills and availability names trust Liveops agents to handle the calls you may also performance-based. Agent experience was a major benefit to bring Liveops technology partners together and drive.. 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