(m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Monday- Friday before 8pm during term times only. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. I no longer need my ticket can I have arefund ? 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. You cannot use it before the beginning of term. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). You no longer need a photo or application form. A VRN can be linked to only one T-FLOW Account. bought the ticket for. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. How do I buy a ticket online? You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Application means the formal application for a Fast Tag completed by you. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 1.3 These Terms were last updated in December 2020. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Each of the paragraphs within this agreement operates separately. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. This does not include diversions to buses that have been implemented due to roadworks or special events. By purchasing and using a Trio Ticket you accept these Terms. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. We aim to have normal service resumed as swiftly as possible. You can now buy a 1 day, 3 day or weekly ticket. By purchasing and using a Solo Ticket you accept these Terms. MetroCard is a contactless smartcard for public transport tickets. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. 14. Wait for the green light to show and then take your seat. When you buy your first smartcard you will receive a MetroCard. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. By purchasing and using a Solo Ticket you accept these Terms. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . 5.5 All travel you make using a My Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; Is my Term Time Ticket valid across all areas of Merseyside? Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. Merseytravel is committed to processing your personal information in a clear and transparent way. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). We can prevent your lost card from being used and send you a replacement if necessary. , quoting your order reference number and our team will investigate. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? You must provide your smartcard and the receipt or email confirmation for that ticket. 1. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. If your card has been damaged, a replacement fee may be applied. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. 12. This clause also applies to accidental destruction of a Railpass. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 10. You can also visit a Merseytravel Centre from early August to buy your ticket. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. But. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. 5.4 Use of a Railpass (whether a paper format ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Railpass for the journey (the Ticketholder). 4. Your ticket will be checked and the refund calculated. Following receipt of this information, we will hotlist the card preventing further usage. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Who should I contact with any queries? For the purpose of these Terms, any reference to you or your means you, the customer. DefenitionsAccount Holder means the holder of the Fast Tag Account. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. What is a MetroCard and is it different to a Walrus card? 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). My ticket is not scanning on the bus what should I do? Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. I dont currently have a MetroCard - how do I get one? Please call 0151 330 1000 to check. Proceed to "Secure Checkout" to pay by debit or credit card. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. For help with Areas and Zones, please click here. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. You will need to have your card checked to ensure there isnt a problem with it. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. For the avoidance of doubt, you will then be required to buy an adult ticket. Please keep hold of this to help staff with any queries. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. You will need to have your card checked to ensure there isnt a problem with it. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. to see the other options available. We are sorry for any inconvenience caused. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. We are sorry for any inconvenience caused. We will write to you to let you know that we are going to stop providing the Fast Tag scheme. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Misuse7.1 My Tickets remain the property of Merseytravel at all times. Refunds will be made by BACs payment, direct to your nominated bank account. Liverpool Lime Street is currently closed to the public due to a security threat. 1. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. A Quick Guide to Ticket Prices 20. August 2018 Adult . 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Monday to Friday before 8pm during term times only. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. When you have completed your online ticket purchase you will be sent an email confirmation. Merseytravel Centres stock only local tickets. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Fair Processing Notices and how Merseytravel will use your personal information in a clear and transparent way and below. 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