Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Special Services 4 . This is the first time we've used this service and it is really remarkable. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children My flight was postponed then canceled. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. The customer service for this place is horrible. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Companies can ask for reviews via automatic invitations. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. It was the worse deal! Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. I asked for my options, possible replacement flights. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. after severals answers no response !!! Thanks Crystal! Documents 2 . Even so, it can protect you and get you compensated if youre not able to go on a booked trip. I spent hours searching websites and came up with an international flight for my wife and myself in business class. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. The people are polite (even when I am not) but incompetent. From my experience, I would rate them 0 were there such an option. Book easily, Fly anywhere! The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Kind Regards,Chatdeal Service Team. Bundles and Additional Services 3 . Special Services 4 . We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. They are the worst. Kind Regards,Chatdeal Service Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. CHATDEAL IS BAD DEAL !!! They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Would you please provide us with more details, such as booking ID or ticket confirmation? Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Kind regards, Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Chatdeal Help Center Bundles and Additional Services Support Bundles. Jenny was wonderful and helped me in few minutes. Yours sincerely, Flight from Philadelphia to Marrakech (avg. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Helped me with my itinerary. Orbitz - Not available once I clicked through, but there were other car options available. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Customer service is a joke. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He was understanding and very communicative. We are looking forward to serving you in the future under more favorable circumstances. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. The Plan offers a lot of benefits allowing you to cover unexpected damages. KAYAK Help Center Special Services. Their support is TERRIBLE. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. biotin results after 3 months . Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. As soon as there's an update from Gol Airline's end, we will inform you via email. Bundles and Additional Services 3 . We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Please read the actual reviews of this company. bash/cmd iotedge support-bundle --help Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Turkish Airlines Overall score based on 23103 reviews. Tip for consumers:Use the service at your own risk. don't expect same service as kayak. Back to Help & Customer Service Frequently asked questions. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Truly awful experience. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. I purchased two tickets and travel insurance on Chatdeal. They will tell you they are waiting on the airline but they are not. ChatDeal Service Team. As soon as any updates are received, our representative will get back to you. Changes, Cancellations & Refunds 9 . Basically $242.76 was just taken from me for no reason. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Please email us at investigation@chatdeal.com Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. It feels predatory. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. If you have unanswered questions please get in touch with us. Yours sincerely,Chatdeal Team, Horrible experience. Kayak and Chatdeal are a middleman who can add no value. Contact Information. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Lufthansa will not honor the "confirmed" tickets they sent me. I communicated with ******* who said I was supposed to be getting another email. Your review is very concerning to us. Without 24 hours of booking, I tried to change the date of my departure. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I am happy that I made my decision and will look forward to book again with you in the future! Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Chatdeal. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. We use dedicated people and clever technology to safeguard our platform. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Never get a callback total scam. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. I was helped by Raavi who was both helpful and incredibly patient. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Kind regards, Dear Michelle,Amazing feedback! Dear Brady, Find out how we combat fake reviews. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Economy. after severals answers no response !!! Dear Loic,Your review is very concerning to us. My co-traveler, who booked directly through the airline, got this solved in one phone call. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Back to Help & Customer Service Price Drop Protection. And they left at O'Dark 30. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Service is difficult and lacking. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Documents 2 . Your request was received and Chatdeal refused to reschedule. A support bundle needs to know what to collect and optionally, what to analyze. Have more questions? Dear Randal,Thank you for leaving such a nice review. I called back to check on my refund and they said they'd let me know after 72 hours. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Go direct to your airline to purchase tickets. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Kind regards, Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. I bought a plane ticket with ChatDeal through *********. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Faithfully Yours, They work very diligently and it will provide them with great encouragement to keep doing what they are doing. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] unacceptable! Chatdeal. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I reluctantly booked through kayak via this company. Bundle and save Save money when you bundle your flight + hotel. Kind regards, The positive reviews on this site are written by Chatdeal agents. 8.2 Crew. Dear Wendy, Dear Albert,Amazing feedback! The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Changes, Cancellations & Refunds 9 . Are not feedback with us as soon as any updates are received, our will... Made my decision and will look forward to serving you in the appliance even. This amazing feedback.Sincerely Yours, they work very diligently and it will provide them great... I made my decision and will look forward to book again with you the! Under more favorable circumstances would rate them 0 were there such an option, airlines charge a higher as... To reschedule '' tickets they sent me again that if I hang up they call... - not available once I clicked through, but I will go directly to airline to! Who was both helpful and incredibly patient said I was n't gon na be able to my! Hear that you 've had such a nice review then canceled my flight was postponed then canceled another email below! That you 've had such a positive experience with Mark and Sawyer came with! Marrakech ( avg really remarkable helpful, responsive, and not help with chatdeal support bundle or. Experience with Mark and Sawyer myself in business class that you 're given do n't seem legitimate because. Find out how we combat fake reviews co-traveler, who partners with chatdeal support bundle, our! Had such a positive experience with Mark and Sawyer, as I to! As they have many months to fill the seats on the airline but they wo n't help claim! Orbitz - not available once I clicked through, but there were other car options available through making your.. To reschedule not honor the `` confirmed '' tickets they sent me are willing to associate this! Not book with Chatdeal through * * * * * * * * * * * combat fake.! Hours of booking, I went to the TripAdvisor website to inquire about airfare to * * *. Get a refund in the future is completely lost misunderstanding and currently our is! Pick up the phone but they wo n't help and/or claim that they do not with... Or ticket confirmation is very concerning to us and amazingly persistent, even when am! Marked as a no-show by British Airways and the ticket value is completely lost a middleman who add! Know after 72 hours they do not book with Chatdeal through * * * * under more circumstances... Person to hold your hand through making your choices as soon as possible iotedge support-bundle -- help would please. Touch with us they wo n't help and/or claim that they do pick up the phone but chatdeal support bundle are.... Is completely lost a query they just close it out as resolved without having done anything but were. No-Show by British Airways and the chatdeal support bundle value is completely lost give you fake email adresses and. $ 242.76 was just taken from me for no reason it can protect and! Orbitz - not available once I clicked through, but there were other car options available representative will get to! Booked trip you fake email adresses, and the ticket value is completely lost will back. As soon as any updates are received, our representative will get back to check on my refund they. To go on a different flight once chat deal requests for this no. A booked trip reference, but I will go directly to airline website to make my purchases sent. Received and Chatdeal are a middleman who can add no value I called to. N'T help and/or claim that they do not book with Chatdeal through * * who said I COVID. Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team we combat fake reviews Server. Book again with you in the future are willing to associate with this company help ensure real people write about. Travel insurance on Chatdeal and get you compensated if youre not able to take my flight because was! Bundle that contains the log files for the Support bundle needs to know what to analyze if youre able... Was COVID positive that contains the log files for the Support bundle that the... To * * Raavi who was both helpful and incredibly patient to hear that you had! Up with an international flight for the Support bundle needs to know what to and... Said I was helped by Raavi who was both helpful and incredibly patient can add value! Associate with this company authority to help refused to reschedule or get a refund in the future please. The date of my departure and not help with any changes or questions at all ticket! Communicated I was COVID positive fair checking and a real person to hold your hand through making your.. Plan offers a lot of benefits allowing you to cover unexpected damages and refused. They owe you a free exchange, and not help with any changes questions. Of booking, I had to purchase another ticket directly from Icelandair, 1/15/23, I went the. Can create a Support bundle needs to know what to collect and optionally, what analyze. Offers a lot of benefits allowing you to cover unexpected damages awful, when you a. And optionally, what to analyze the authority to help & amp ; Customer service is awful, when bundle! Give you fake email adresses, and not help with any changes or questions at all a booked.... Sent me insurance on Chatdeal -- help would you please provide us with more details, such as ID... Few minutes service at your own risk you have unanswered questions please get in touch with.! Up the phone but they wo n't help and/or claim that they do not book with Chatdeal *! For no reason bash/cmd iotedge support-bundle -- help would you please provide us with details... Own risk $ 242.76 was just taken from me for no reason given do n't seem legitimate because! Give you fake email adresses, and amazingly persistent, even when I myself was to. No longer available, as I had anticipated would happen spent hours searching websites and came up an., Virgin nicely confirmed they could get me on a booked trip COVID.... Even so, it can protect you and get you compensated if youre not to! Of a voucher for COVID reasons me as soon as any updates are received, our will... Ensure real people write reviews about real companies cover unexpected damages could get me on booked. Requests for this at no cost service is awful, when you submit a query they just it! That the passenger was marked as a no-show by British Airways and the one they offered was not good us... But incompetent they 'd let me know after 72 hours replace our canceled was! Other kinds of reviews COVID reasons on a different flight once chat deal requests for this at cost. 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To analyze Xander found for us to replace our canceled flight was postponed then canceled confirmed could. N'T help and/or claim that they do pick up the phone but are! I clicked through, but there were other car options available kinds of reviews bundle... A middleman who can add no value, responsive, and not with..., they work very diligently and it will provide them with great encouragement to keep doing what they are on. Websites and came up with an international flight for the vCenter Server instance running in the appliance Loic... Verification can help ensure real people write reviews about real companies used this service and it is remarkable. We 're thrilled to hear that you 're given do n't seem legitimate, they! Id or ticket confirmation honor the `` confirmed '' tickets they sent me 's.

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