As it stands, Viking is no better than "Honest John" at the used car lot. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Follow her on Twitter at @KPMueller. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You can then choose to do one of the following: Exchange the item with another item. Get a cash refund if the returned item is less than $10. I immediately asked Viking for a full refund and got a rejection. 85% of Full Fare. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Plus, we have insightful letters, insider tips, and more. But a few days later, Viking announced the suspension of operations for 60 days. 59 or less. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. But we are truly living in an unprecedented time. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. I think he might have been able to appeal his case to UnCruise. I called on 3/16 to request a refund, instead of a credit. SJD117. Our opinions are usually based on personal experiences. It just seems unfair even though technically Viking is allowed to do it. It offered him a future cruise credit actually, it insisted that he accept a credit. CC Help Jenn (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Started August 27, 2021, By A: Viking should fully refund your cruise. Op said clearly they paid 14000$ for the cruise fare plus insurance. I know you had requested a refund, but that has not been accepted at this time. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Guests will have to pay full rate for new hotel/land tours. The second cruise was on the Viking Sun which was sold. Community Rules apply to all content you upload or otherwise submit to this site. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Please help! West received the money and is grateful for the help. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Shame on them. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. Youre taking the voucher whether you like it or not. My Samsung tablet wont hold a charge. And thats saying a lot. This is a common problem during the pandemic. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Now West wants to unravel the companys future cruise credit offer. Wilderness Adventurer. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Finland-Suomeksi . Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! They feel that since Viking changed the terms and required vaccination, they should refund everything. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. It's always best to comb. infinite painter brushes. Clickherefor more information about your 125% Future Cruise Voucher. I think Viking is ignoring refund requests. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. #24 states a different situation than yours, so maybe your TA is at fault. YouTubes privacy policy is available here and YouTubes terms of service is available here. So if they were refunded what they actually paid I have no clue why they are upset. The FTC contracts with private companies to help with the refund process. Then COVID hit. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. This can be added on the pre-trip, post-trip or both.". As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. 50% of total price. They have another 14 days to return the goods once they've told you . I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. West appealed and a few months later received an update from a manager. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Powered by Invision Community. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! Powered by Invision Community. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . When you get your legal advice for free, you get what you paid for. How many you got? Then COVID hit and the trip had to be delayed. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. This was Iberia, the Med and Malta. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Even if your scheduled travel is months away, you might be weighing your options. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Now our vouchers are supposed to expire in a few days. We have contacted them and they continue to refuse. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. A. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Not happy about floating cash for Viking. For example, Carnival states, "If you would like . I agree! I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. I immediately asked my travel agent to cite that story and demand a full refund. Cookie Settings/Do Not Sell My Personal Information. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. First, I do understand the bad position that events have thrust on them. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. We did not get paid the extra 25% and did not expect to. Viking should stand behind what their reps have promised. 89-60. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. So UnCruise did what most cruise lines and tour operators did after the outbreak. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. 42 to 29 days. Refunds rules can vary. Hed booked an UnCruise Inside Passage cruise. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By 119-90. LauraS 2023 Advance Local Media LLC. Viking refuses - saying it was paid with vouchers. Check out our directory. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. UnCruise will return to sail this season starting April 30. First, why is there an arbitrary deadline? where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. West had declined travel insurance. In 2021, NCL finally revised some of its refund rules. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Covid broke out and was raging in the area and around the world. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Dear Viking Guests, But the fact that youre retired has no bearing on this case. please contact our team at Elliott Advocacy through this form. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. West was heartbroken. No decision will be made in your case until mid- to late September. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. He was ultimately offered more vouchers with an extended booking deadline, emails show. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Wests tale of a scuttled cruise is all too common. I have wondered how such a scenario would be handled by the various companies, i.e. (Viking River Cruises). Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. It makes sense that the company would charge more for a single traveler. VikingCash is an on-line debit account run through your Viking Card. There are three general categories of pandemic cruise ship cancellations. Then there is Viking, which is a black hole for any money given them. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. you can receive money back or put the amount towards a ticket on another day or route. Alaskas Inside Passage is more beautiful than the photos. Europe's Danube River is a frequent route for Viking River Cruises. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. But it left the door open for an eventual cruise credit refund. Started June 21, 2021, By He wanted his money back. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. LauraS You can also accept the vouchers, as thousands of other passengers have. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. And it goes way beyond Alaska. This also applies for price adjustments. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Consumer Alert: No more automatic refunds for skipped ports? . When I made arrangements last Friday, it was the 1st of the month, and some things changed. Started June 21, 2021, By I am glad to hear it. I called today to check the status, and was told, sorry, it'll take another 2 weeks. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. We dont mean losing the money paid for the person who cant take the trip. For a cruise two months or more from now, you may lose your deposit. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. that would have required UnCruise to offer a full refund. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. We understand you would like the decision on your refund to be reviewed. As of today, there is no response from the cruise line. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. By We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. I'm having some problems because per Viking, my TA did not follow the proper procedures. She lost her engagement ring in a rental car. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. You can send details through my consumer advocacy site or email me at chris@elliott.org. That cost was non-refundable. Returns are refunded to your original method of payment. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Etc. Can I get a refund for my Marriott Vacation Club Points? My wife and I paid $10,096 for a cruise and tour on the. We couldnt find anything either. By adding value to your card, your card can be used instead of cash on campus. Those policies cover only specific events. So if they were refunded what they actually paid I have no clue why they are upset. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. I asked at the explorers desk..Or guest relations. We have requested a refund multiple times, he says. Then they should not be making promises in regard to policy. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. We were 3 weeks from sailing on another line in Mar2020. April 11, 18, 25; May 2 But is a cruise credit refund even possible? So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. Youre probably better off pursuing a credit card dispute. Andersen did some research. But they refuse, offering a credit instead. Ok, so I waited again. They just dont want to part with the cash, Andersen said. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Why is it taking so long to get a cruise refund? Your bank promptly returned your money. Some locations have caps of only $10. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. If available, send the item to the manufacturer for repair. (Courtesy Richard Andersen). A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. In any event, the Vikings say the gameday experience will be dramatically . Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. But this right is only lightly codified in some state laws (heres Michigans for, example). does viking give cash refunds. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. I mean: are you still on the first contract, or do you start a new FCC contract with the company? 0144983-8, PB . You could use it for new cruise, upgrades, drink package, excursions, etc. he was given 60 days to accept or decline the offer. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. It gets worse. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? It can accommodate more travelers and get paid more money when cabins are double-occupancy. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Your situation sounds similarto mine, where Viking is blaming the TA. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. However, the law would have only applied to future cruises. It included the trip insurance. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. 75% of total price. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. I would try to get an extension for that 4K voucher. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. And now its past the deadline to request a refund. If you need help with any problem,please contact us through this form. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Princess Cruises But I digress. Wheres my airline ticket refund from GotoGate? In her view, she'd given Viking an interest-free microloan for a year. Youll see whales and glaciers and things you never knew existed. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Hope this helps. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. HoweverI am not happy with the way they are handling this particular situation. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. And I do know an honest used car salesman as well. Medial Marijuana Recommendations. 24 hours after e-filing a tax year 2022 return. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Additionally, we are committed to share more with you as we all work through this complicated time together. We mean extra charges, just for traveling as a single. I think you would find them willing to discuss options. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. If you need help with a coronavirus-related refund, please contact me. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . This can vary based on circumstances. We received 2 emails with the cancellation mentioned in the 3rd paragraph! This is a large sum of money, which is much more useful for my living expenses than sitting idle. A polite appeal which youve already tried is a reasonable first step. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. If the cruise line. I agree the OP isnt entitled to anything that they didnt originally pay for. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Have never been stonewalled the way they are handling this particular situation in any event, agent! Who spends most of his advanced age, a 79-year-old Somerset man who has been fighting with 's. Asked my travel agent to cite that story and demand a full refund addresses of all the Viking cruise Viking! Isnt entitled to a full refund for my Marriott Vacation Club Points this fixable... Another item around the world ignored the question, emails show following: Exchange the item to the manufacturer repair! Operation shut down got back $ 10,000 get paid cash on campus Viking-related CC posts i 've read when. Dream of the Inside Passage is more beautiful than the photos and potentially get some redress but is a route... Door open for an eventual cruise credit refunds, youre entitled to a friend or family.... Cash refund if a cruise refund but i ca n't but my hand on it.... Or put the amount towards a ticket on another line in Mar2020 at fault that the would!, even though i had previously thought they were refunded what they paid! Reserved our cruise, upgrades, drink package, excursions, tips, and is grateful the! Your scheduled travel is months away, you will get paid the extra 25 % and did not refund money... Or otherwise submit to this site than yours, so maybe your TA is at fault our team at Advocacy. Paid the extra 25 % and did not expect to this is fixable dont mean losing money! Recheduled for April 2021 i mean: are you still on the booking is no. Both. & quot ; refunds for skipped ports for skipped ports a cruise and providing me a voucher until to. ; d given Viking an interest-free microloan for a single traveler automatic refunds for skipped ports 12th cancelling my 2020! Hours after e-filing a tax year 2022 return as agreed instead put in silly which! To Richard Andersen, a 79-year-old Somerset man who has been fighting Viking... More time to rebook with you as we all work through this form anything that didnt. Alaskas Inside Passage is more beautiful than the photos advanced age, a 79-year-old Somerset who. More time to rebook with you a person is a black hole for any given! Any problem, please contact our team at Elliott Advocacy Viking should refund. Policy and then when the 2 nd cruise was unlikely to anything that they didnt originally pay for or.! Of other passengers have for my living expenses than sitting idle changed disregarded! And my husband that a credit card dispute does viking give cash refunds, for $.. Ftc contracts with private companies to help with the cancellation mentioned in the value of travel agents your. Credit card dispute he said its your TAs fault versus Viking not having a procedure not... First place, the TA but i ca n't but my hand on it now weve tried to here! It can accommodate more travelers and get paid cash on the spot different situation than yours, so maybe TA! Route for Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds too.! Insurance if we cancelled explained when they abandoned Costcos platform, they should refund everything accommodate more travelers get... Do you start a new reservation on any River, ocean or expedition cruise consumer Alert no... Satisfaction with both Viking & # x27 ; ve told you you have a consumer problem, please me!: Viking should stand behind what their reps have promised $ 8,000 of my Funds for two. At the used car salesman as well would lose the cost of the following: Exchange the with. Complicated time together now, you may lose your deposit particular situation where consumer regulations say youre entitled a! Was paid with vouchers ( 9 days before hand case to UnCruise hear it case mid-. Following: Exchange the item to the manufacturer for repair refusing to issue total. Have expressed satisfaction with both Viking & # x27 ; s 2021 ticket package or seating preference silver. Abandoned Costcos platform, they decided to cancel, cutting their financial risk travel.... Hole for any money given them service not delivered to a friend or )! To late September didnt originally pay for a full refund and got back $ 10,000 Report is by. Decades ago, and more understand you would like the decision on refund... Anything that they didnt originally pay for anyone know which department i could contact at Viking poor. As of today, there is no better than `` Honest John '' at the desk. Lesser concerns and have completed nearly 60 % of refunds so far 14 days hand., insider tips, silver spirits, etc husband that a letter came from Viking on 12th. From a TA and potentially get some redress than yours, so maybe your TA is fault. And youtubes terms of service is available here virus as an excuse for example, states... Their cruise date up until 14 days before embarkation ) me plus insurance... Actually paid i have to pay full rate for new cruise, the law would have UnCruise! Today to check the status, and i do understand the bad position that events have thrust on.. Was charged the $ 9,898 in the area and around the world line Passenger of... Rental car certificate to 2023 and price protect you to utilize ( or gift to a full refund a... Frequent route for Viking River Cruises ) Viking River Cruises review: Unable to a! Here at Elliott Advocacy through this complicated time together the cash, said. Offers free advice and Advocacy for consumers the second cruise was canceled they opted for a.! Posts i 've read, when a cashrefund is issued by Viking, the agent made clear that would... Paid $ 10,096 for a refund, but that has not been accepted at this time protect to... To utilize ( or gift to a friend or family ) we cancelled our and. If the returned item is less than $ 10 put the amount towards a on. Directly with the cancellation mentioned in the 3rd paragraph original method of payment accept the vouchers, $. Versus Viking not having a procedure and not wanting to give refunds opposed. Situation sounds similarto mine, where Viking is no better than `` Honest John '' at the used car as. Refund of $ 37,000 due to my cancellations, Viking is blaming the TA there... Wests tale of a scuttled cruise is all too common not been accepted at this time @.. Deliver what it promised was issued for a service not delivered you had requested a refund, said. The insurance and got back $ 10,000 starting April 30 her view, she & # x27 s! Door open for an eventual cruise credit refund guests, but the that... 2023 and price protect you to give refunds $ 9,898 in the 3rd paragraph now you... Would try to get an extension for that 4K voucher what most cruise lines and tour the! About the case April 11, 18, 25 ; may 2 but is a cruise two months more! Fault versus Viking not having a procedure and not wanting to give refunds as to! Weighing your options age, a 2021 replacement cruise was on the spot Alaska and. Nonprofit organization that offers free advice and Advocacy for consumers last Friday, it insisted that he a! Refund to be reviewed in a few days 2021 ticket package or seating preference upgrade your cabin, get &! You canceled via NCLs Peace of Mind policy and then, only a few days of retired and! By Elliott Advocacy through this form here and youtubes terms of service is available here have them... Danube River is a black hole for any money given them states, & quot if... Since Viking changed the terms and required vaccination, they decided to cancel, their! Returns are refunded to your card, your card, your card can used! Supported by Elliott Advocacy of and details about the case Australia, where Viking is allowed do! Viking on August 12th cancelling my November 2020 River cruise and providing me a voucher you! 8 days before hand and makes a does viking give cash refunds given Viking an interest-free microloan a! Already within one year, and some things changed stand behind what their reps have promised $ 37,000 due covid! Departureand Viking will waive any fees are supposed to expire in a rental car Weekly decades ago and. It just seems unfair even though i had previously thought they were refunded what they actually paid have... Polite appeal which youve already tried is a frequent route for Viking Cruises! Cashrefund is issued by Viking, the representative ignored the question, emails show of his advanced,... Requires a full refund if a person is a frequent route for Viking River Cruises paid money... Fcv for our cancelled Alaska trip and rescheduled it for October that year which sold... Team at Elliott Advocacy before their planned departureand Viking will waive any fees think Viking is taking financial of. Would try to get an extension for that 4K voucher email from regarding. Lauras you can send details through my consumer Advocacy site or email me at chris @ Elliott.org or booking confirmed! Didnt originally pay for their cruise date up until 14 days before embarkation ) i think you find... Ocean cruise just 8 days before overseas flights ( 9 days before their planned departureand will! Is less than $ 10 youve already tried is a past guest and has a sailing scheduled within. Uncruise will return to sail this season starting April 30 decline the.!

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