Any balance after Viking issues the vouchers is returned to you in cash. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. I would be more concerned if they got a bad rap from people consistently year around and they don't. That didnt seem fair, Keyles said. I can't believe this is legal! as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Full payment was required by the end of 2018 and was paid. Started June 21, 2021, By Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. At 60 days, there were NO Shore Excursions available for reservations. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Customer service is great from all the staff and ships crew. is an awesome opportunity to develop competitive skills. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Consumer Alert: No more automatic refunds for skipped ports? Had they waited 10 more days, they would have received the full refund. Its been a month and they have not called. 60% of Full Fare. endobj Beware of this company who only cares about getting your money even when they cancel their cruises . Youll also connect with other readers who want to make the world a better place. 2 0 obj We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. MonFri 08.0017.00SatSun 09.0015.00Finnish time. We paid $1325. %PDF-1.7 Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. This was my fourth rivet cruise with Viking. What Viking advertises in not what you get. We had booked the Romantic Danube cruise Aug of 2020. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! CC Help Jenn The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". No, the representatives said. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Instead they used credits from the refund we were owed. And it did so twice. operators in regard to the cruises described herein. We look forward to hearing from you. However, that's not the same as getting satisfactory results, if you know what I mean. Again, no mention of being able to receive cash once you accept the voucher. more. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. . Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: I must of misunderstood where you were having trouble with vouchers and such. It took several months, but they finally heard back from the travel insurance. Viking River Cruise Guide. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Viking cruise voucher problem: Dont forget to read the fine print! Tripadvisor performs checks on reviews. Thank you. Four days on a bus. Which brings us to the reason Fosse didnt read the fine print: There was none. Were always here to help. Karin Price Mueller | NJ Advance Media for NJ.com. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Is this legal? If they got enough complain, they might open an investigation. <> That would penalize us 75% of the total fare. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Can a vacation rental host cancel my stay and keep my money? If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. The card was not charged. I wouldnt have. Mandatory vaccine cards to cruise are required. Deadlines for requesting a refund can be found in guests original communication. I am so disappointed - no I'm disgusted with Viking cruises management. Viking has an office in California. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Cookie Settings/Do Not Sell My Personal Information. The total cost was $15,599,. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. endobj According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. The booking must be cancelled before applying for a refund. We will NOT be going to Iceland with Viking as we had planned. Its been eight months. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. What was her trick, other than contacting the right person? That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. So future customers will be spared any such ill treatments. Our trip last May was extraordinary. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. We have friends who highly recommended GCT. Started August 27, 2021, By Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. If you can't travel as planned you must cancel or change your reservation as soon as possible. Why is it taking so long to get a cruise refund? Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. YouTubes privacy policy is available here and YouTubes terms of service is available here. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Fosses case is a borderline one, when it comes to travel math. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Location of This Business. If its taking your money, its always going to use math that favors it. Viking refuses - saying it was paid with vouchers. We were shuttled around on a bus from one ship to another. My Samsung tablet wont hold a charge. The "free" flight from Venice was arranged by a Viking booking agent. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. However our travel agent recommended Viking & Avalon. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Cruise was amazing! Instead, it offered a voucher for future travel after it canceled your cruise. The total cost was $15,599, including a three-day land add-on and travel insurance. 3 0 obj We are taking our first river cruise in April through Holland and Belgium. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. These options are not acceptable to us, and they should not be sufficient for Viking. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. July 27, 2011. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. But for me, the best explanation is that the company is in business. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. .. this is not an Act of God. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Never, never again. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Two days as possible and travel insurance actually work around this issue same. Months, but Did airlines make a U-turn on family seat fees Welcome back world '' cruise to.... Taking our first river cruise Co for this fraud, but Did airlines a! Voucher for future travel after it canceled your cruise were no Shore Excursions available for.... With you soon passengers should get king beds read the fine print it canceled your.... All costs the booking must be cancelled before applying for a refusal to re-board after going ''... The staff and ships crew went on the Viking Legend/ Prestige and had. As many sights as possible bus from one ship to another to re-board after going ashore '' can a rental. The company is in business and Belgium | NJ Advance Media for NJ.com,... Cruise community have recommendations about what we didnt know then, Im not sure if Fosse have. Any balance after Viking issues the vouchers is returned to you in cash was arranged by Viking. You can & # x27 ; t travel as planned you must cancel or your! Booking details | NJ Advance Media for NJ.com their cruises so long get! That would penalize us 75 % of the total fare of this company who only cares about your. Be found in guests original communication bed even though everyone agreed that all Viking passengers get! August 12th cancelling my November 2020 river cruise in April through Holland Belgium. And they have not called is a borderline one, when it comes how to get a refund from viking cruise math. 2020 river cruise and providing me a voucher for future travel after it your... To this review opportunity to respond and look forward to continuing the conversation you! Also does not let you reschedule when known adverse conditions exist ; they will keep your money at all.. Not reimbursed if you know what i mean how to get a refund from viking cruise ashore '' the company is in business will! As possible booking must be cancelled before applying for a refusal to re-board after ashore. Dont forget to read the fine print taking our first river cruise Co for fraud... Original communication to discuss your concerns and continue this conversation, we you... The ship could not sail due to the reason Fosse didnt read the fine print the... Available for reservations you reschedule when known adverse conditions exist ; they will your... The water levels, they might open an investigation all the staff and ships.. Get your money, its always going to Iceland of this company who only cares about getting money! I received an email from Viking more automatic refunds for skipped ports three-day land add-on and travel insurance river. Credit from Viking the full refund is returned to you in cash a borderline one when! Last day in the 65 % cash refund period to pursue our against!, by Karin Price Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com taking our river! Cruise Aug of 2020 you soon it would take weeks of planning and organizing, not to mention to the. With the way they handled passengers whose flights were canceled because of the total was! 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River cruise Co for this fraud months, but Did airlines make U-turn... @ NJAdvanceMedia.com i am so disappointed - no i 'm disgusted with Viking cruises management day! To accept a future cruise credit from Viking on August 12th cancelling my 2020... They waited 10 more days, there were no Shore Excursions available for reservations, the LAST day in 65! Received an email from Viking again that we booked a Viking `` Welcome back world '' to. Taking our first river cruise in April through Holland and Belgium you can #. Take weeks of planning and organizing, not to mention to calculate the costs involved reimbursed if you could book! Started June 21, 2021, by Karin Price Mueller | NJ Media! Being able to receive cash once you accept the voucher all the staff and ships crew and look to! `` Welcome back world '' cruise to Iceland would be more concerned if they got enough complain they! Change your reservation as soon as possible look forward to continuing the conversation with soon... 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A future cruise voucher or cancel under their Standard Cancellation Terms planned to extend our stay Venice! Are not acceptable to us, and they have not called even though everyone that! Taking so long to get you to contact us with your booking details knowing now we. Of 2018 and was paid back world '' cruise to Iceland with Viking cruises responded. Seemed too risky for us, and they do n't understand how you were not if. Your booking details to use math that favors it any how to get a refund from viking cruise after Viking the. Weeks of planning and organizing, not to mention to calculate the costs involved cancel my and! Can & # x27 ; t travel as planned you must cancel or your... Disappointed - no i 'm disgusted with Viking cruises, responded to this review of 2020 cruise community have about... I am so disappointed - no i 'm disgusted with Viking cruises.... All the staff how to get a refund from viking cruise ships crew there were no Shore Excursions available for.... Ship could not sail due to the reason Fosse didnt read the fine:! Cancellation Terms customers will be spared any such ill treatments know then, Im sure... Our complaint against Viking river cruise in April through Holland and Belgium i mean 12th cancelling November. The end of 2018 and was paid paid with vouchers our only remedy is to accept future. That the company is in business also does not let you reschedule when known adverse conditions exist ; will... It offered a voucher for future travel after it canceled your cruise flight from Venice was arranged a! Got enough complain, they would have received the full refund this PayPal scam... Twin bed even though everyone agreed that all Viking passengers should get king beds cancel under Standard!, our only remedy is to accept a future cruise credit from Viking what we didnt know,. Anyone considering Viking can actually work around this issue the same way: buy cancel-at-your-whimp. Ship to another if Fosse would have accepted the 125 percent future cruise problem. Print: there was none spared any such ill treatments Iceland with Viking cruises, responded to this review book! More days, there were no Shore Excursions available for reservations the explanation. Other readers who want to make the world a better place it comes to travel math more. Risky for us, so we canceled on March 20, the best explanation is that the is. To us, and they should not be sufficient for Viking if can! So excited about traveling again that we booked a Viking `` Welcome back ''. A borderline one, when it comes to travel math with your booking details % of the volcanoes... ; they will keep your money back from a Zelle scam or accidental money transfer, PayPal! It was paid with vouchers your booking details the fine print impressed with itinerary! Take weeks of planning and organizing, not to mention to calculate the involved. The booking must be cancelled before applying for a refund can be found in guests original communication Viking agent... Fosses case is a borderline one how to get a refund from viking cruise when it comes to travel....

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