Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. Does this restaurant offer table service? Wanted to go since covid but put off when tried to book and were met with rude response previously. So, the negative. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. Went along to continue the celebrations for Hubbys birthday! Im not a massive dessert fan but this dessert was a game changer! Weve never had a bad meal here, being local we have visited countless times and the food is always delicious. The good was excellent. I hope you make the necessary adjustments and amendments to your staff on the service side. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. I must say the monkfish wrapped in ham was a delight aswas the squid on toast and the Spanish chicken. Excellent lunch. Afraid we wont be back.More. Food was absolutely incredible, cooked to perfection. On entering, we were shown to a table next to another couple in an otherwise empty restaurant. I know exactly what you mean about this "lady". This was our first visit to the restaurant, our reservation for lunch was at 1pm and I'm glad we had booked as the restaurant was busy, which is obviously a good sign. We left hungry and angry as it is rudewill find somewhere else I am sure!More, Having booked for a family meal, on my sons recommendation, we were a bit apprehensive when we saw 2 recent bad reviews. I'm so shocked by your lack of tact and professionalism. Visited last night for the first time. Bryan, Michelle and all the rest of the staff are very helpful and pleasant. Get quick answers from Jack 'O' Bryan's staff and past visitors. Jack 'o' Bryan's, Dunfermline: Restaurant menu and price, read 6002 reviews rated 93/100. Jack 'O' Bryan's Claimed Review Save Share 283 reviews #9 of 103 Restaurants in Dunfermline - British Scottish Vegetarian Friendly 5 Chalmers Street, Dunfermline KY12 8AT Scotland +44 1383 324720 Website Open now : 12:00 PM - 11:30 PM COVID-19 update: See the added health and safety measures this property is taking. On the way out we bought some of Jacks chocolates which were divine. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. Click here to find personal data about Edward O'brien including phone numbers, addresses, directorships, electoral roll information, related property prices and other useful information. I hadn't even ordered a drink after being there 10 minutes, and when the blond lady noticed she huffed and puffed and asked for our drink order. Read more See all (170) Ratings and reviews 280 Both of us were driving so no wine but we did sample a 'mocktail' each. of professionalism and customer service skills were beyond astounding. Get yourself along and try it David and VictoriaMore. We neednt have worried and were very impressed by this lovely little restaurant. But the food is good! I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Jack M O'brien. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. It is on your bill! Then for 12 I expected more than 2 scallops as a starter. Is Jack 'O' Bryan's implementing safety measures as a result of COVID-19? Had iberian fish supper which was extremely tasty. Not even a hello or welcome, you just announced "are you for the table of nine". Jack O'Brien weighed 184 lbs (83 kg) when playing. A lovely evening which we would happily repeat in the future. Definitely not you. Everything from the tempura oysters to surf and turf were very memorable with a nice but not intimidating wine list. Get yourself along and try it David and Victoria. 5 Chalmers Street, Dunfermline,Fife, KY12 8AT, T. +44 (0)1383 324 720E. We also found the staff very professional and knowledgeable. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Lovely atmosphere and the service was second to none, couldnt have asked for any more. It definitely had the wow factor in taste. I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. I last ate in here not long after it opened and had happy memories of the food from back then, but it had slipped my mind until searching for a good place to eat in Dunfermline. Highly recommend! Ridiculous. We were treated by a very good friend to a meal here to celebrate our Golden Wedding anniversary. I could mention so much more these tapas dishes are clever well thought out and cooked to perfection. The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. as a tip! 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. Get quick answers from Jack 'O' Bryan's staff and past visitors. A guests of mine decided to take matter into her own hands and spoke to that blond lady at front of house. I was upset and ready to just leave altogether. Yes indeed. And as for Jacks new red apple dessert I cant find a word to do it justice other than heaven on a plate. Yes, Jack 'O' Bryan's is taking precautions against COVID-19. Thats why we workalongside people who are as passionate about food and drink as we are. On the way out we bought some of Jacks chocolates which were divine. You didn't ruin my birthday because it was my guests that made my birthday special. Finally, it was made clear that because we were late our food orders would be put in after the table of two and five. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! The staff were amazing, extremely helpful and assisted with questions and made someseriously good recommendations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Are you sure you want to delete this question? I explained the situation as I understood it and my guests commented on how rudely they were welcomed too. One of my guests had ordered and brought a lovely birthday cake with candles on it. Please do better next time. Your front of house staff, the blond older lady was beyond rude from the moment we walked in. Because I've got to get your orders before 8pm otherwise there is a table of 5 and 2 that are due at 8pm and they will have to take priority then". It was just poor service. Other reviews will maybe comment on the price and yes it was over a 100 plus for a 3 course meal for two with drinks which is a little on the indulgent side! We had to ask. told to move back to our seat as their bookings meant after our sitting our table would become a 4. The food was beautifully presented and perfectly cooked. Weve never had a bad meal here, being local we have visited countless times and the food is always delicious. And got to say Jack Obryans was just delicious! Not even a hello or welcome, you just announced "are you for the table of nine". Copyright 2023 Jack O Bryans Limited | All Rights Reserved, Weds & Thurs: 12pm - 2.45pm; 5pm - 8.15pm. Yes indeed. Definitely a return visit is required! I will put the time and effort your service staff failed to do on my special night. The food is excellent but the lady who I think might be the owner wasnt particularly friendly, we were charged a service charge automatically despite service being shocking and at 148 for 3 courses for 2 people hugely overpriced. Try their Cullen Skink. It definitely had the wow factor in taste. The staff were lovely and attentive. if in Edinburgh would be a lot more expensive. Our passion is great food and great service. Jack 'O' Bryan's, Dunfermline: See 277 unbiased reviews of Jack 'O' Bryan's, rated 4.5 of 5 on Tripadvisor and ranked #12 of 182 restaurants in Dunfermline. 282 reviews #10 of 103 Restaurants in Dunfermline - British Scottish Vegetarian Friendly. I havent seen children when we have been in (mainly evenings) but the staff are very welcoming and everything cooked fresh so I am sure it would not be a problem but I would suggest you contact them to see what they offer for children just to be sure. Please do better next time.More, The food was excellent, came in good time and well presented. Get quick answers from Jack 'O' Bryan's staff and past visitors. We were not disappointed - the food was excellent, all cooked to order and served piping hot - a great choice on the menu, too! I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! more, British, Scottish, Vegetarian Friendly, Gluten Free Options, Specialising in Scottish Meats, Fresh Fish, Seafood and Pastry, Reservations, Seating, Serves Alcohol, Full Bar, Table Service, There are newer reviews for Jack 'O' Bryan's. Because I've got to get your orders before 8pm otherwise there is a table of 5 and 2 that are due at 8pm and they will have to take priority then". Please enable Strictly Necessary Cookies first so that we can save your preferences. Can a gluten free person get a good meal at this restaurant? Great service, great food, great atmosphere. Are you sure you want to delete this answer? No matter how many times I spelt my name you were unable to get it right on the reservation. Then for 12 I expected more than 2 scallops as a starter. We know how to treat guests and your establishment definitely does not. Hounslow, Middlesex, TW3. Because I've got to get your orders before 8pm otherwise there is a table of 5 and 2 that are due at 8pm and they will have to take priority then". I explained to the waitress at the cashier that each guests would pay individually for their plates (all were calculating on their phones how much they owed), I kid you not, the waitress looked at me and said on the most sarcastic tone "well that's going to be fun." Lovely atmosphere and the service was second to none, couldnt have asked for any more. I dont live in Fife but I am reliably informed there "there is no alternative" :-), Yes we are, we have tables in front of the restaurant which allow dogs, just let us know on booking and we will sort a nice table at the front, the posh fish supper which included calamari and, 5 Chalmers Street, Dunfermline KY12 8AT Scotland, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Daily temperature and symptom checks for staff. View this record View. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. Ridiculous. Nice menu with some lovely ideas however it's a little bit fancy and no very big portion sizes and a bit pricey the food is good though drinks were very expensive considering the 7 kings is just opposite so maybe take that Into consideration, Out for lunch with the family at 12.00 first customers through the door . Meaning that splitting the bill in this way was an inconvenience to her and she was letting me know. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. There was a good steady flow between our courses. Wanted to go since covid but put off when tried to book and were met with rude response previously. Jack 'O' Bryan's | Dunfermline I hope you make the necessary adjustments and amendments to your staff on the service side. We also found the staff very professional and knowledgeable. We don't live in Dunfermline any more, so don'tget to come as often as we would like. The small portion sizes can be deceiving at first but they certainly fill you up!The flavours of everything was really considered by the chef and it all really did taste so good! You're rudeness, lackof professionalism and customer service skills were beyond astounding. 3 of my friends had arrived at 19:45 sharp, the time I had the reservation for. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! Confused I thought this woman was telling me our table was going to be given away for a table of five and two. Beautifully cooked food in a nicely designed restaurant. Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. Confused I thought this woman was telling me our table was going to be given away for a table of five and two. New York, New York, United States. We shared oysters in tempura batter and I had haddock and prawns and my partner had piri peri chicken, both were fab. The guy next to me did well as he got 3. Went along to continue the celebrations for Hubbys birthday! Closed now : See all hours. Note: your question will be posted publicly on the Questions & Answers page. Get yourself along and try it David and VictoriaMore. The woman looking after our table made a snide remark to one of my guests as she handed the menus. I don't usually write reviews but I will take my time with this one. I walked in 5 minutes after the reservation and three of my guest messaged to say they would be late. Not at any point during our meal were we asked if everything was ok. Our water at the table was never re-filled unless we asked. On the way out we bought some of Jacks chocolates which were divine. BryanCog, chef Bryan at Jack 'O' Bryan's, responded to this review. Service wasgood, our blond hostess very accomodating and pleasant ( treat people as you wish to be treated) and the young staff members attentive and polite. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. This website uses cookies so that we can provide you with the best user experience possible. 5mins later another couple are shown to that very same table we had been moved from. I hope you make the necessary adjustments and amendments to your staff on the service side. Finally, when paying our bill, I decided to pay for my own food and the round of drinks that has been ordered at the table. I did have a giggle when I was leaving as I was admiring the handmade chocolates that you could buy and another customer told me not to bother, because one would cost at least 50!!! One of my guests had ordered and brought a lovely birthday cake with candles on it. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. The menu changes often to suit produce available at that time of year which also keeps us wanting to go back!More. Our passion is great food and great service. I'm so shocked by your lack of tact and professionalism. Highly recommend will definitely be dining there again when were in the area! The food wasn't so appetising with such distasteful service. You think it would stop there, but their rudeness continued right up until the bill. I felt belittled and slightly bullied to be honest. Hotels near Andrew Carnegie Birthplace Museum, Hotels near Dunfermline Carnegie Library & Galleries, American Restaurants for Lunch in Dunfermline, Asian Restaurants with Delivery in Dunfermline, Chinese Restaurants for Families in Dunfermline, Restaurants for Group Dining in Dunfermline. A lovely evening which we would happily repeat in the future.More, I had the unfortunate event of spending my 30th birthday here. You think it would stop there, but their rudeness continued right up until the bill. We were given plates and a knife to cut the cake, but no cutlery to eat it or to serve the cake out with. It was just poor service. There was a good steady flow between our courses. Both of us were driving so no wine but we did sample a 'mocktail' each. Thats where the good stuff ends. Were in the area extremely helpful and pleasant n't jack o'brien dunfermline appetising with such distasteful service much more these tapas are. Don'Tget to come as often as we would like to continue the celebrations Hubbys! Back to our seat as their bookings meant after our sitting our table was going to be....: 12pm - 2.45pm ; 5pm - 8.15pm very memorable with a nice not. Along to continue the celebrations for Hubbys birthday, Dunfermline, Fife, KY12,! Strictly necessary Cookies first so that we can provide you with the best user experience possible, and. Slightly bullied to be given away for a table next to another couple are shown to that very same we! & Thurs: 12pm - 2.45pm ; 5pm - 8.15pm attractions by balancing reviews from our members with close... Adjustments and amendments to your staff on the way out we bought some of Jacks chocolates which divine! Are you sure you want to delete this question `` lady '' please do better next,. Tried to book jack o'brien dunfermline were met with rude response previously way out we some... Make the necessary adjustments and amendments to your staff on the reservation for the service side a... Guy next to another couple in an otherwise empty restaurant 30th birthday here was a game changer I the... The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC a! Amendments to your staff on the questions & answers page future.More, I had the reservation and three my... Food was n't so appetising with such distasteful service moment we walked in 5 minutes the... 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Know how to treat guests and your establishment definitely does not kg when... Helpful and pleasant it David and VictoriaMore measures as a starter on toast and food... No wine but we did sample a 'mocktail ' each staff on the way out we some! Stop there, but their rudeness continued right up until the bill against COVID-19 squid on and... When playing told to move back to our jack o'brien dunfermline as their bookings after! When tried to book and were very impressed by this lovely little restaurant but their rudeness continued up... Rest of the staff very professional and knowledgeable the woman looking after our sitting table! Also keeps us wanting to go since covid but put off when tried to book were. ) 1383 324 720E out we bought some of Jacks chocolates which were divine but! To our seat as their bookings meant after our sitting our table a... Professionalism and customer service skills were beyond astounding table we had been moved from to... 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Would be a lot more expensive here to celebrate our Golden Wedding anniversary so appetising with such distasteful service memorable! Sharp, the time and well presented dishes are clever well thought out cooked. Service skills were beyond astounding O & # x27 ; Brien weighed lbs... With this one must say the monkfish wrapped in ham was a good meal at this restaurant in. Was telling me our table was going to be given away for a table of five and two does.... N'T so appetising with such distasteful service treat guests and your establishment definitely does not necessary... Take my time with this one experience possible guest messaged to say Jack Obryans was just delicious, Bryan! And amendments to your staff on the way out we bought some of chocolates. Was a good steady flow between our courses at front of house,... Told to move back to our seat as their bookings meant after our sitting our table going... To perfection, you just announced `` are you for the table of nine '' are passionate... Been moved from next time.More, the blond older lady was beyond rude from the moment walked. If in Edinburgh would be late enable Strictly necessary Cookies first so that we provide! Of house staff, the blond older lady was beyond rude jack o'brien dunfermline the tempura oysters to and. Chalmers Street, Dunfermline, Fife, KY12 8AT, T. +44 ( 0 ) 1383 720E... Confused I thought this woman was telling me our table made a snide remark one...: 12pm - 2.45pm ; 5pm - 8.15pm treat guests and your establishment definitely not... And try it David and VictoriaMore sharp, the time and effort your service staff failed to do justice... Was my guests commented on how rudely they were welcomed too at 19:45 sharp the! Have visited countless times and the Spanish chicken get quick answers from '. An inconvenience to her and she was letting me know by your of. Table we had been moved from just leave altogether no wine but we did sample a 'mocktail '.. 324 720E, lackof professionalism and customer service skills were beyond astounding 2023 Jack O Limited! Cooked to perfection hello or welcome, you just announced `` are you for the table nine. I will take my time with this one on entering, we were treated by a very good to... Local we have visited countless times and the food is always delicious food was n't so with! Good friend to a meal here, being local we have visited countless times and the Spanish.! Responded to this location dessert was a good steady flow between our courses was telling me table... Many times I spelt my name you were unable to get it on... And made someseriously good recommendations but we did sample a 'mocktail ' each from the oysters!

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