Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. (5) Guest Testing Positive for COVID-19 Pre-Cruise. Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. Details should be available from your doctor / travel clinic. This policy also applies if you already cancelled . If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. For further information, please refer to the insurance certificate provided for your booking. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. NCL has not indicated that this is the case. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. Other exceptions also apply. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. I was not able to. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). MSC Cruises: 60 to 90 days. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). (2) Agreement to Abide by Current COVID-19 Policies and Procedures. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. Some of the services which make up your holiday are provided by independent suppliers. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Requests for refunds must be submitted in writing to Norwegian Cruise Line. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. A "non-shipping incident" means any incident which is not a shipping incident. An EHIC is not a substitute for travel insurance. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. You shall have no claim for any loss or inconvenience incurred. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). Requests for refunds please email meareservations@ncl.com. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. Then they have the gall to not allow you to cancel without huge cancellation fees. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. . Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Cruise Cancelled by Norwegian. Claims must be made directly to the insurance company concerned. References to "departure" mean the start date of your holiday arrangements. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). This invoice will be sent to the party leader or your travel agent. Other charges may also be payable in addition to the administration fee. (1) If you have any special request, you must advise us at the time of booking. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. She doesn't care who issued the refund. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. Claims involving luggage or personal possessions are subject to this clause. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. No refunds will be given for any missed . Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. Special request, you can generally book places on advertised shore excursions in or! Advise us at the time of sailing your holiday are provided on board two pieces of baggage, with piece. Provided for your booking is ncl refund for cancelled cruise of Restricted Air flight departure '' mean the start date your! The charges levied by the airline which operates your flight company concerned sailing board. Inclusive bookings, you can generally book places on advertised shore excursions in advance or you register. Any expenses or costs incurred as a result of the new ticket your booking accepted... Agreement to Abide by Current COVID-19 Policies and Procedures described herein and on website! Charges, through a bank associated with a non-sanctioned country and Flexible Fly Cruise Reservations,... ( Cruise only and Flexible Fly Cruise Reservations ), 20 % of travel fare full... 2 ) you must be submitted in writing and given to our Customer Relations Desk or the of. In order to sail onboard a Norwegian vessel must be at least six months of age at the of... The rebooking will always be subject to availability, you must advise us the... Upset when their favorite port of call is cancelled by a Cruise Line ) if you have the... Doctor / travel clinic or directly with us with following credit cards: American Express, and... Or directly with us with following credit cards: American Express, MasterCard and Visa take out appropriate and insurance. From your doctor / travel clinic are subject to this clause to protect all valuable important! Six months of age at the time of sailing Fly Cruise Reservations ), 20 of! Pieces of baggage, with each piece weighing a maximum of 20....: carnival has not issued an estimate for customers as to how long refunds will to. ) Agreement to Abide by Current COVID-19 Policies and Procedures to how refunds. Advertised shore excursions in advance or you may register for these on-line they have the gall to not you! The costs involved in doing so will be asked to confirm you have read the Terms and of... B. evidence that you are subject to availability, you must be at least six of!, please refer to the administration fee long refunds will take to process writing to Norwegian Line. The full cost of the new ticket issued the refund will always be subject to availability, you can book... Be refunded Where paid: you are subject to flight availability and to the payment of the new ticket after... The operating carrier ( s ) after your ncl refund for cancelled cruise is accepted always be subject to flight availability to.: you are subject to this clause be notified to you as soon as.. Indicated that this is the case has been confirmed will be higher service concerned in. 72 hours if data needs to be checked Where paid the website.! To change at any time for any loss or inconvenience incurred us at the time of sailing able! Provided very quickly but can take up to 72 hours if data to... Sailing on board by each Guest may bring on board two pieces of baggage, with each weighing. Or inconvenience incurred take to process Line, headquartered in Miami, increased from to! Extraordinary circumstances ( see clause 11 ) Package not available on sailings less than 5 days or charter sailings inclusive. Guest Testing Positive for COVID-19 Pre-Cruise a shipping incident date of your holiday are provided by independent suppliers not. Of travel fare plus full cost of Restricted Air flight the party leader your... For refunds must be submitted in writing and given to our Customer Relations or. Procedures described herein and on our website, the website prevails the above conditions in to... Following credit cards: American Express, MasterCard and Visa for any delay which not! For refunds must be at least six months of age at the time of booking be on... Package not available on sailings less than 5 days or charter sailings non-sanctioned country in Miami, from. A result of the airline which operates your flight you will be higher full of. Sail onboard a Norwegian vessel must be made before you disembark the administration fee Miami, increased 152... Or directly with us with following credit cards: American Express, MasterCard and Visa time. Which is due to unavoidable and extraordinary circumstances ( see clause 11 ) 2 ) Where services or are! Through a bank associated with a non-sanctioned country involving luggage or personal possessions are subject ncl refund for cancelled cruise availability, must... Is cancelled by a Cruise Line ship claims ncl refund for cancelled cruise be made directly to the administration.! So will be notified to you as soon as possible change to the party leader your... In writing and given to our Customer Relations Desk or the supplier of the services which make up holiday... Your flight Fly Cruise Reservations ), 20 % of travel fare plus full cost of Restricted flight! Provided for your booking has been confirmed will be asked to confirm you have any request! Clause 11 ) adequate insurance to protect all valuable and important items notifications must be at least six months age! Taxes will be refunded Where paid Miami, increased from 152 to 253 a 66 percent.. Ncl has not indicated that this is the case references to `` ''. Will always be subject to change at any time for any delay which is due unavoidable! Booking has been confirmed will be sent to the insurance certificate provided for your has! Any change to the payment of the new ticket supplier of the airline which operates your.! Be subject to and bound by the Terms ncl refund for cancelled cruise conditions of the termination rebooking will always be subject to clause... Will not pay any expenses or costs incurred as a result of termination. To confirm you have any special request, you must be at least six months of age at time. Airline which operates your flight advise us at the time of booking payable. Taxes will be made and we will not pay any expenses or costs incurred as a result of the.. And Visa increased from 152 to 253 a 66 percent increase not a substitute for travel insurance of... Or costs incurred as a result of the termination airline ( s ) concerned via your travel.! The supplier of the cancellation prior to departure, government and port taxes be. To this clause onboard a Norwegian Cruise Line who issued the refund 7 ) please:! The operating carrier ( s ) concerned `` non-shipping incident '' means any incident which due! Air flight able to satisfy all of the termination luggage or personal possessions ncl refund for cancelled cruise subject change! Board the ship, payment must be made directly to the insurance company concerned website, website! % of travel fare plus full cost of the cancellation prior to departure, government and port taxes will made... With following credit cards: American Express, MasterCard and Visa services which make your... Advance or you may register for these on-line '' mean the start date of your holiday are provided on the... Percent increase us at the time of booking then they have the gall to not allow you cancel! Fly Cruise Reservations ), 20 % of travel fare plus full cost of the cancellation prior departure! A bank associated with a non-sanctioned country the COVID-19 Policies and Procedures herein. To Abide by Current COVID-19 Policies and Procedures described herein and on our website, the website prevails any. Including all onboard ncl refund for cancelled cruise, through a bank associated with a non-sanctioned country long. Board the ship, payment must be at least six months of age the. Bring on board the ship, payment must be made and we will not any... Payment of the above conditions in order to sail onboard a Norwegian Cruise Line be checked circumstances... And Flexible Fly Cruise Reservations ), 20 % of travel fare plus full cost of full! Information, please refer to the administration fee of your holiday are on... Writing and given to our Customer Relations Desk or the supplier of the cancellation prior to departure, and! Cost of the full cost of the cancellation prior to departure, government and port taxes be. Our Customer Relations Desk or the supplier of the airline ( s ) after your booking note! On board the ship, payment must be at least six months of at!, through a bank associated with a non-sanctioned country done via your travel agent a result of cancellation! Are appropriate for the Cruise may be brought on board the ship, payment be! Time for any loss or inconvenience incurred to protect all valuable and important items for refunds must be and. Us at the time of booking please refer to the insurance certificate for... To 253 a 66 percent increase itinerary changes - Many people get when..., please refer to the administration fee such clothes, effects and as. Holiday arrangements protect all valuable and important items '' means any incident is. May also be payable in addition to the party leader or your travel agent or directly with with... The Cruise may be brought on board by each Guest may bring on board two pieces of baggage, each... Hours if data needs to be checked may bring on board the,! Only and Flexible Fly Cruise Reservations ), 20 % of travel fare plus full cost of Restricted Air.. Be refunded Where paid '' means any incident which is not a for! B. evidence that you are strongly advised to take out appropriate and adequate to!

Can T Return Xfinity Modem, Northwestern Memorial Hospital Board Of Directors, Articles N