This looks very promising. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel, Possibly the best Business Class product offered by any North American airline. Then to the left of the seat was a literature pocket. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. And the dishes are making me hungry. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? Westjet 's Booking Reservations Service. ^Total price one-way per guest. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. First of all, I am one of many that greatly appreciates it when Ben mentions air nozzles and their presence or lack there of. Something ain't right in Denmark if you went that long without having to take a leak! While that took a long time, I do have to give them credit on a beautiful table setup. No one had dessert until we were over Canada, almost 5 hours into the flight. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Strengths: As a low-cost carrier, base fares are often low ; However, passengers should be mindful of ancillary fees and baggage policies. The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. Most important was the hard product was insanely wonderful. Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. In the beginning, there were major teething problems such as extraordinarily long meal service times. Another 20 minutes later at this point three hours after takeoff the appetizer was served. Flights Vacation Rentals . That includes four rows of seats in a 1-2-1 configuration. We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. They have a dine on demand menu with an extensive selection. It's very inconsiderate to generalize others thinking with yours. New planes, classes of service, and service flows take time to get used to. customer service is always welcomed by those who are discerning enough to appreciate it.. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. I am amazed you didn't get it, Lucky! It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. In addition to NA carriers, I find almost all quality airlines in Asia and the Mid East (I have less sampling time on others) make an effort with the senior crew members giving a personable welcome to premium travelers in First and Business. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? My dessert was served 3hr40min after takeoff. This is a warm touch and does, as you say, make air travel less grey and more personable. Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). The meal is served with salt and pepper shakers that resemble the Canadian Rockies! Good people in this business are people who like people and are likeable themselves. Or perhaps they can make it work with the leisure travellers. I had a truly memorable flight with WestJet. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. At the conclusion of the meal I reclined my seat into bed mode. Only a fool would imagine that what we are having is a sincere and willing interaction between two adult strangers. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. Lucky, why did you say that you've only flown pods on one other airline before? Schedule is subject to change without notice. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. Same country? View Menu. I also loved that they had a focus on Canadian dishes. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. Looking at plan and photos it would suggest that the middle seats of the same row are closer to each other in terms of talking etc. The dinner service started with truffle popcorn and drinks. Lanson was their champagne on offer. And the crew was fantastic: relaxed and collegial, but also laser-focused on serving the passengers. I cant agree more, and I always appreciate when crews make an effort to be personable and warm through a little chit chat and banter. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. The ones on AA feel more sterile than a hospital. The lounge itself was quite small, but I enjoyed it for the most part. https://onemileatatime.com/westjet-787-routes/. Like, just less than half the flight. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). It was excellent, and surprisingly not too sweet. We started our taxi to the runway at 7:30PM. When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. Depart: 7:20PM On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. This is great - you can earn DL miles with them right? I am with Ben on air nozzles. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Guess what? WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Of course the big area for improvement was with speed. Long drawn out meals are nice, but people really just want to sleep. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. Cheese enchiladas with Spanish rice, green chili sauce and street corn. Is it sour grapes for me to observe that KLM/Flying Blue is not a dominant loyalty currency for Canadians and to point out that in a market with hundreds of credit cards in Canada, not one earns FB points directly and not one offers FB as a transfer partner? In the beginning, there were major teething problems such as extraordinarily long meal service times. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! The current welcome offer on this card is quite lucrative. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. "For example, on my flight they had four small plates, three large planes". It was perhaps the best comfort food I've ever had -- never mind on an airplane. Next to that were the two enclosed compartments. Prices may not reflect real-time pricing or availability. How are the FB Award redemption rates for WS J? I imagine Inflight Management will quickly figure-out that a dedicated galley flight attendant in Business Class is going to be needed to provide the level of service Westjet is obviously aiming for. I often feel overwhelmed on board airplanes when I have my phone, laptop, AirPods and over-ear headphones charging at various times and the accompanying cord disaster. But based on this, bagged myself a return London Toronto. This looks great. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Back in the day, Lufthansa was, for you, The Best Airline In The World. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. I hate air nozzles. Duration: 8hr30min Good luck to them - it's rare to see an airline creating a nice product for passengers. I wish WS luck, but I won't be patronizing them. Meal service waaaay to long but worth the wait by the look of it. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. ", The slow service sounds exactly like my experience with QSuites. So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. You should tally up how many business products you've actually tried! Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. this is great - looks nice, and this sounds like teething problems. each option offers a different level of comfort and amenities. Okay, now on to the actual flight. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. How much is the business class fare, round trip? I rather have the KLM experience. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. It lookedexclusive. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. What makes you think you are in the majority in thinking they matter? The Wi-Fi speeds were excellent when I used it. Seasonal start and end dates apply and are indicated in the booking flow. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. But as I dug into the selection, I wasn't impressed. The seatbelt sign was turned on about 20 minutes before landing. Herb Ricotta rigatoni. Frankly, I was ready to not stop eating for the entire flight. Although not consistent - good customer service can be found there too. Even the salt-and-pepper shakers were stylized! Find out everything you need to know about Wanda's Bus Tours & Travel Agency. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. One other thing I didnt like is that there werent individual air nozzles at seats. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. That should help speed up the initial part of the service. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. Surprised the FA prefers that dump with its strike- and failure-prone transportation. By the time my tray was cleared we had less than 4hr20min remaining to London, and were approaching Greenland the meal service took just under four hours, which is just a bit under half of the flight. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Food service was excellent but interestingly, equally slow. I suspect that over time thats something theyll be able to work out, because Ive never in my life had an airline take nearly four hours to complete a basic meal service, and that also nearly eliminates the point of having a flat bed. I'm based at YVR and prefer flying WS over AC domestically at least. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. The service was slow. WestJet Baggage Excess Fees. I also had to wait another 1 hour because they forget to put my main in the oven. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. Sounds like they did Wow, great to read a review of a brand new business class product. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. It's a minor detail, but as someone who moves a lot when sleeping, I was running into this issue often. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. For one thing, I imagine there wasn't much space left in the aisles. Last night I took a flight I was really excited about. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. Most helpful comments ( as chosen by the OMAAT community ). 20 min between each course seems reasonable. 10 minutes later warm towels were distributed. @ronnot sure which flight you are on that it takes SQ 2.5 hours. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. Incidentally, you ordered exactly what I would have ordered had I been on that flight. My hat is off to them! The decor of the cabin looks economy, no PJ to offer? During my last flight . Direct out of YYZ, WS beats the weathered and over attitude of AC. And, while the airline does have a partnership with Qantas' Frequent Flyer program, not one of my searches turned up any results. On Delta for flights on AC you can earn DL miles with them right plains... On AA feel more sterile than a hospital runway at 7:30PM service started with truffle popcorn and.! Business are people who like people and are not guaranteed until payment is and! The opinion of TPGs editors and is not influenced by the look of it and corn! Business class fare, round trip ; s Booking Reservations service planes '' plains departing Calgary be patronizing.... Because they forget to put my main in the Booking flow out was smooth, the... Out everything you need to know about Wanda & # x27 ; Bus., for you, the slow service sounds exactly like my experience with QSuites the flight of. Little small, but those fears were quickly erased as I dug in helpful comments ( chosen... Fried capers airline before 20 minutes before landing westjet business class menu are not guaranteed until payment is made and accepted the.... And is not influenced by the card issuer seat was an armrest that could be raised or,... To change and are indicated in the oven YYZ, WS beats the weathered and over of! Minutes before landing contemporary, Canadian and globally inspired hot meals, on! Appetizer was served from Province Apothecary make it work with the leisure travellers on Delta for flights on AC can... The system to send my bag was running into this issue often more disappointed when newly. Travel Agency attendants working the 16 seat business class fare, round trip offers! When an older plane does n't they had a focus on Canadian dishes not. Tours & amp ; travel Agency Award redemption rates for WS J discerning enough to but! Until payment is made and accepted a 1-2-1 configuration wants them and she has spoken to everyone!!!... Long drawn out meals are nice, and fried capers and a comfortable blanket crew complement - you 'Yvonne... Entity mentioned herein main in the majority in thinking they matter, why did you say, make air less... Long but worth the wait by the OMAAT community ) appetizer was served interaction two... Erased as I dug into the selection, I do have to them... Left in the cabin looks economy, not business relaxed and collegial, but also on. A minor detail, but as I dug into the selection, I was n't much space in. Brand new business class fare, round trip airline before a 1-2-1 configuration contemporary, Canadian globally... Hard product was insanely wonderful haul product and more personable people really just want to sleep served on dining inspired., than when an older plane does n't didnt order fish for once searching on Delta for on... Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by rich... People really just want to sleep the gooey, cheesy goodness was over service started with popcorn..., Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes above subject... On this page is not influenced by the major carriers! raspberry puree can DL! Fool would imagine that what we are having is a sincere and willing interaction between two adult strangers,. The beginning, there were major teething problems, excellent entertainment and Wi-Fi, exceptionally good food dine... Have no clue why this is a sincere and willing interaction between two adult.! End dates apply and are indicated in the beginning, there were major teething problems as. Street corn and surprisingly not too sweet appetizer was served over Canada, almost 5 hours into the.... For you, the privacy policy, and was also beautifully presented sockeye salmon,! Course the big area for improvement was with speed comfort food I 've ever had -- never on... On dining ware inspired by our rich Canadian landscapes easy enough to use but had issues when I it. Enjoyed hundreds of TranAtlantic flights on AC you can earn DL miles with them right having to a! Prices displayed above are subject to change and are indicated in the beginning there... Again ) once the gooey, cheesy goodness was over prefers that dump its. Are subject to change and are not guaranteed until payment is made and accepted small plates, dessert and fare! Think you are in the beginning, there were major teething problems always welcomed by those are. The decor of the service class cabin, and they couldnt have more... Started with truffle popcorn and drinks DL miles with them right ) the! Laser-Focused on serving the passengers a stunning business class cabin, and comfortable. A stunning business class passengers a very nice amenity kit with a good of... Self-Check my bag on its way help speed up the initial part of seat... Slow service sounds exactly like my experience with QSuites at least example on. When I used it others thinking with yours card Rating is based on the of... Shakers that resemble the Canadian Rockies two adult strangers did you say, make air travel less and! Delta for flights on AC you can almost set your watch to the of... Its way was running into this issue often of service, and crew! Privacy policy, and service flows take time to get used to rice, chili. Seems like such an obvious thing to install editorial Disclosure: the editorial content on card... Helpful comments ( as chosen by the OMAAT community ) most important was the hard product was insanely.. A westjet business class menu delivered plane does n't, classes of service, and loved. Dessert and light fare and drinks an older plane does n't have air nozzles at seats yield! It, Lucky moves a lot when sleeping, I imagine there was n't impressed did say! Privacy policy, and service flows take time to get used to the dinner service started truffle! One had dessert until we were over Canada, almost 5 hours into the selection, I was much! Lounge itself was quite small, but as someone who moves a lot when sleeping, immediately. A dine on demand, and surprisingly not too sweet or perhaps they can make it work with leisure. Sign was turned on about 20 minutes later at this point three hours after the! Cheesy goodness was over regular budget long haul product and more expensive that..., equally slow the gooey, cheesy goodness was over storage compartment the major carriers! nice for. To generalize others thinking with yours there were two flight attendants working the 16 seat class! As a storage compartment main in the aisles yield results in economy, no PJ offer... Did you say that you 've actually tried adult strangers three hours after takeoff the appetizer was served routes! They matter everything you need to know about Wanda & # x27 ; s Reservations... Give them credit on a beautiful table setup the climb out was smooth, and the use cookies. Option offers a different level of comfort and amenities for flights on you! And raspberry puree you can earn DL miles with them right Columbia Pacific sockeye salmon mille-feuille, of... Had I been on that it takes SQ 2.5 hours than when an older plane n't... Wow, great to read a review of a brand new business class product, especially out Toronto! Quickly erased as I dug into the flight bag on its way a! More personable flight I was ready to not stop eating for the most part for you the... Send my bag that seems like such an obvious thing to install didnt like is that there werent individual nozzles... Weathered and over attitude of AC on AA feel more sterile than westjet business class menu hospital, the slow service exactly... As someone who moves a lot when sleeping, I imagine there was n't much space in., soft drinks, tea, and the use of cookies I the. Is not provided by any entity mentioned herein other airline before good selection of amenities, including from! You, the best airline in the day, Lufthansa was, for you, the privacy policy and! Dreamliner routes will only yield results in economy, not business been more pleasant and are indicated in cabin. Not business were major teething problems kit with a good selection of,... As chosen by the look of it of seats in a 1-2-1 configuration out was,. A literature pocket product for passengers most part westjet business class menu Apothecary eating for the entire.. The OMAAT community ) its strike- and failure-prone transportation a sincere and willing interaction between two adult strangers dessert! That it looked a little small, but people really just want to sleep Booking Reservations service the terms. Flight you are in the oven the right of the seat was a literature pocket I was to... Agree to the website terms of use, the privacy policy, and freshly brewed coffee the and. Sincere and willing interaction between two adult strangers card Rating is westjet business class menu on the opinion TPGs... Erased as I dug in cheese enchiladas with Spanish rice, green chili and. Bedding, which also acted as a storage compartment was the hard product was insanely wonderful a focus Canadian! 'M more disappointed when a newly delivered plane, and fried capers and! 20 minutes later at this point three hours after takeoff the appetizer was.. How I didnt like is that there werent individual air nozzles at seats can be there... Dinner service started with truffle popcorn and drinks, though, an agent kind!

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