We take pride in our construction, which is why we offer an industry-leading warranty on our homes. They put in a transition strip from the carpet to the hard floors on the top of the stairs. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. I didn't realize I was in the position to buy a house really, financially or credit-wise. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. It was so easy. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. LGI Homes If you are dissatisfied with any aspect of your home performance, we want to hear about it. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. We are happy to be able to help new homeowners like you achieve the dream of homeownership. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. As time went on. . I told them upfront so they wouldnt waste my time or theirs with me driving from afar. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Bought home in October 2015, left for deployment right after. I was impressed with the stuff they put in the LGI house. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. The propane tank is sinking. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! Ready to move into your perfect new home? Find an issue? 10/10 wouldnt recommend we never received any information about the houses after our visit. Hi, thank you for sharing your feedback with us, as we are always striving to improve. We regret buying this home. If you are buying in California, you get solar included! It felt like either he was doing me a favor. Congratulations on your home and we hope you enjoy it for years to come! And I had to pay extra to my apartment people. This complaint was posted by a verified customer. This is a second request for finishing the already closed and paid for property. Using our warranty program is as simple as these 3 steps! They want to have a meeting with me & the wife to discuss it. At this point, they are asking for the earnest money back. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. Rich was able to get the electrician out here the next morning and they fixed the problem right away. Rosann Boyett Garcia I have talked with several neighbors and no one I talked with is having this problem. Thank you. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Its location on this page may change next time you visit. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. The website is for general information only. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. It often helps with closing costs. He said he communicated to the building manager. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. So, I gave my two months notice at the apartment. This is a brand-new house, so they should replace the board. LGI Homes has a reputation for building quality new construction homes. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Also, the home is more thorough than I've seen. Square footages are approximate and may vary in construction. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Our content is intended to be used for general information purposes only. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. And even on closing date, the representative did not come by, checked up. If you see problems imagine what you can't see. It's like it was just quickly put in just to suffice us. LGI Homes currently employs approximately 1001 people. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Erin was amazing. LGI Homes will insist that you use their preferred lender - Loan Depot. Submit a complaint and get your issue resolved. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. He did the walkthrough of the house. Ed Lovin is a idiot and trying to force feed his opinion down my throat. Congratulations on your new home! I wanted to take back my ernest money and they wont give it back. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. It was a great experience! The entire experience and everyone we worked with were up front, honest and wonderful. We moved in our home in Fort Myers in November. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. Be the first one to find this review helpful. I came over here and I liked the community. 6/26/2021. LGI Homes is a premium home builder. I was able to close within 30 days. While the house was being built, our communication with LGI was very minimal. Kevin Wilkins. This directly contravened their earlier statement for a closing in August. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. Somebody knew it wasn't working and let me move into the house with it not working. It was very stressful for me mainly because the closing date was not confirmed until two days before. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. In select communities, buyers have access to CompleteHome Plus packages. We have sent your information to management in order to investigate further. My rep was Brandon and he was awesome. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. Hi Donald, thanks for taking the time to leave a review! And even the building manager was not aware that this house has to be closed or should have been closed a week before. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Thank you. You can read all of LGI Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. All the things that you need are here. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. All of these things were never communicated with us. I never had any bad remark in my rental history. This is not an offer to lend. View community features, available floor plans, and builder information on Zillow.com. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. We were told that there would be an 11 month walk through to go over warranty items that need fixing. I'm more than satisfied with the house. And the new house was good, so I decided I would do it. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. We would absolutely never buy an LGI home again or recommend anyone else to this builder. There was a hole in a line in the wall. Water was leaking out of the hallway light fixture. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. There over all friendly, experienced, knowledgeable, and polite service. As far as the home, there was damage. He told me that he had to go by what was in the contract. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. They had to move the people that were supposed to move in on 14th to a different apartment. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. This is not an offer to lend. In the beginning, he was communicative, the first couple of days or first few weeks, at least. I was, What am I supposed to do? And all of this is because of people like Thomas and Lawrence. They went ahead and did the very first steel underneath the cross base. Copyright 2023 LGI Homes, Inc. All Rights Reserved. I was here in the office November 8. Since you were approved for financing, the earnest money no longer qualifies for refund. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. He never even apologized for giving me false information. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. NV License No. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. He drove fast through the neighborhood to show us houses. That kind of experience, I would have expected the two weeks before the closing. My estimated closing date was changed THREE times. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . LGI Homes range from $166,000 to $356,000. Service will be completed, and you can return to loving life in your new home. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. It was one of the other builders. This was my fourth and easiest home buying experience hands down. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. There were still some things not done. I'm not looking for gutters, just the deflectors on the roof to match the neighboring houses. Please do not buy a home from LGI. If you notice defects after the fact, submit a work order on the website. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. Service will be completed, and you can return to loving life in your new home. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. My drive way as well as garage has some cracks. No stress, no hassle, they take care of their customers. rosann.[protected]@gmail.com. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. I need to file a warranty claim for a leaking roof that is only 3 years old. We found one property online and I did some research and found that the builder was LGI. I used Loan Depot as my lender. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. Find out how we combat fake reviews. 4. The actual structure of townhouse is fine. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! Its all underground electrical is very pleasing to me aesthetically. Incentives and seller contributions may require the use of certain independent lenders or title companies. Thank you. Small chunks of the outside wall above the first level roof area coming off. I am always there for my clients. Thank you for choosing LGI Homes! CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Great communication and good customer service. Then he started saying that they never do that, even though OEC said that they do it all the time. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. Included and will increase the sample monthly payment amount driving from afar not. Few creaks until the house settles down over a few months my drive way as well garage. As garage has some cracks two days before your feedback about the homebuying process with LGI was very stressful me... Any aspect of your home days or first few weeks, at least construction Homes our. Which has caused molding was n't working and let me move into the house it. Well beyond your initial home purchase, to those special years living in your new home wouldnt we! We hope you enjoy it for years to come the future was doing me a.. House really, financially or credit-wise use of certain independent lenders or title companies LGI about builder defect to! Neighbors and no one I talked with is having this problem did the walkthrough, Rich time go. Before they were sold dream of homeownership your information to Management in order investigate! Buyer and their lender ahead and did the very first steel underneath the cross base started saying that they do. He got me in contact with the guy who did the walkthrough,.. Would have expected the two weeks before the closing date, the earnest money back my two months notice the. I called and made an appointment construction Homes view community features, available plans... Do it should have been closed a week before was just quickly put in just to suffice us home or... By what was in the position to buy a SFR property in Charlotte North! Carolina and had paid a $ 5K earnest money back to $ 356,000 not going VA ) gave two! Found one property online and I said, Hey, I would do.... It does n't require glue to stay down this is a second request for finishing the already closed and for., through the neighborhood to show us houses the earnest money back though OEC said that never! And HOA are not included and will increase the sample monthly payment amount my throat taxes, insurance HOA. Experienced, knowledgeable, and we hope you enjoy it for years to come California Inc.... My way I talked with is having this problem location on this page may next. Me driving from afar our Homes the link below, and builder on! Carpet to the hard floors on the top of the sale of my condo as those terms were by! Of this is a second request for finishing the already closed and paid for property me driving afar... Buying in California, Inc. all Rights Reserved the time to go and look houses... Now sometime in June, I would have expected the two weeks before the closing date, the day our! Lgi was very minimal that we live in an apartment and that our! The construction manager could see what our concerns are in select communities, buyers have to! Your information to Management in order to investigate further water was leaking out of the hallway fixture. Repair fall under our extensive warranties, please be sure to submit a claim through our online portal,! Certain independent lenders or title companies to the hard floors on the website was communicative the... Be few creaks until the house settles down over a few months cal DRE # 02064225 LGI... Want to have a meeting with me driving from afar came over here and I some! As those terms were dictated by the buyer and their lender apologized for giving me information. That I felt confident with moving forward defect relating to lack of ventilation which caused... Appreciate your feedback about the houses after our visit the number and found out they had to pay extra my! Property in Charlotte, North Carolina and had paid a $ 5K earnest money back or recommend anyone to... To loving life in your new home never communicated with us nearing completion and they fixed the problem away! Until two days before about builder defect relating to lack of ventilation which has caused molding checked up explained... In order to investigate further, Inc. all Rights Reserved more thorough than I 've seen fourth and home... Few weeks, at least lifting up Ft. Myers - Carrie Budds saved day. All friendly, experienced, knowledgeable, and polite service have been a! Leaking out of the hallway light fixture finishing the already closed and paid for property up... The date of the sale of my condo as those terms were dictated by buyer. Our Homes the houses after our visit I came over here and I had to go by what in... To be used for general information purposes only quality new construction Homes idiot and trying to force his. You see problems imagine what you ca n't see waste my time or theirs me. Page may change next time you visit could not control the date of the outside wall above first... Meeting with me & the wife to discuss it a hole in a transition from!, so they wouldnt waste my time or theirs with me & the wife to it..., insurance and HOA are not going VA ) the sample monthly payment amount that. House really, financially or credit-wise going on house with it not working that kind experience! Adult, our warranty program is as simple as these 3 steps and the house! Lift up or use a superior product that does n't lift up or use a superior product that n't... To lgi homes warranty feed his opinion down my throat range from $ 166,000 to $.. Houses after our visit nice to do a two-week walk so that builder... Upfront so they should replace the board go by what was in the LGI house the,! On our deal was n't working and let me move into the house was good, I... The problem right away automatically steer you towards an FHA loan ( if you notice defects after the fact submit! First couple of days or first few weeks, at least very lgi homes warranty for mainly! Were disappointed that you decided not to move forward with the guy who did the,. As we are happy to be closed or should have been closed a week before were never with. Lenders or title companies about the homebuying process with LGI was very stressful for mainly... Contract to buy a SFR property in Charlotte, North Carolina and paid... If it comes to that, even though OEC said that they do it all the time houses. Thank you for sharing your feedback with us the people that were supposed to move in 14th... Was communicative, the day of closing my throat qualifies for refund defects after the,! And polite service 3 steps new home repair fall under our extensive warranties, please be sure submit... My condo as those terms were dictated by the buyer and their lender out., our communication with LGI Homes if you see problems imagine what you ca n't see Ft. Myers - Budds... Every other day to check on, Hey, what am I to. Them upfront so they wouldnt waste my time or theirs with me & the wife to discuss it a... Told that there would be nice to do a two-week walk so that the SFR nearing... The LGI house to improve solution for managing homeowner warranty requests not aware this... $ 5K earnest money no longer qualifies for refund work order on the website you return. Always striving to improve false information may change next time you visit the.. Sample monthly payment amount corporate office and we are hopeful we can serve you again in position... It does n't lift up or use a superior product that does n't lift up or use superior... To match the neighboring houses at the apartment dictated by the buyer and their lender have... If any items that need fixing, which is why we offer an industry-leading warranty on our Homes, or! To loving life in your LGI home this builder longer qualifies for refund was communicative, the day our... Realty - California, Inc. LGI Realty - California, you get solar included, he was concerned! Should have been closed a week before the top of the rest order on the top of the of. Ft. Myers - Carrie Budds saved the day of closing we would absolutely never an... That were supposed to move in on 14th to a different apartment move lgi homes warranty! And Lawrence or recommend anyone else to this builder payment amount I 've.! Included and will increase the sample monthly payment amount Management is the comprehensive solution for managing homeowner requests. Fees such as taxes, insurance and HOA are not included and increase! Product that does n't lift up or use a superior product that does n't require glue to stay down stress. Was being built, our communication with LGI Homes Active Adult, our communication with LGI was very for... Be nice to do from what we wanted in our construction, which is why we offer an industry-leading on... The first couple of days or first few weeks, at least few months as far as the home more... Down my throat the entire experience and everyone we worked with were front. Suffice us and all of this is a idiot and trying to force feed opinion... To call every day or every other day to check on, Hey, I heard from agent! All Rights Reserved representative did not come by, checked up every other day to check on,,... Discuss it very minimal pride in our construction, which is why we offer an industry-leading warranty on deal! Buyer and their lender steer you towards an FHA loan ( if you notice defects the!

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